We accept all major credit cards, including Visa, MasterCard and American Express. We can take your details over the phone if you prefer to speak to us directly, or provide invoices for corporate clients.
We don’t require you to open an account prior to purchase. However, if you feel the urge to sign up, please subscribe to our mailing list for stories on our regional producers, recipes, new products and special offers for our hampers.
We will only use your Personal Information for the purpose(s) for which you provide it to us - including for example, to: - respond to your enquiries; - handle orders, deliver items and process payments; - communicate with you about orders, products, services and promotional offers, - update our records and maintain any on-line account you may have with us; - prevent or detect fraud or abuses of our Website; and - enable third parties to carry out technical, logistical or other functions on our behalf. We only share your Personal Information with our authorised distributors where appropriate and with other entities only as described below. We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Statement. From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Promotional offers: if you have consented in advance we will send you information on our promotional offers and those offered by other businesses. If you no longer want to receive such offers, please notify us by email email@example.com
Delivery to SA metro 1 business day. NSW, QLD, VIC metro areas 1-3 business days. WA, NT and TAS metro 3-5 business days. For regional areas, please add 1-2 days to all metro estimates. Deliveries are made during business hours and do not include public holidays. We always endeavour to deliver on specific days requested, however this cannot be guaranteed.
We run occasional special offers throughout the year. Keep your eyes on the website, or subscribe to our newsletter for all our latest specials.
We currently ship nationally and internationally. Please contact us for international pricing. Please note some products cannot be shipped to certain states (honey) and we do not send alcohol to the USA.
Please contact us at firstname.lastname@example.org if you wish to stock Williams & Taylor hampers. We will be pleased to provide our wholesale pricing on request.
We will email you with tracking details for interstate orders. This will include tracking and web address details for our courier company.
Yes. For bulk deliveries, please contact us at email@example.com where we will be happy to provide details of our discount structure and your delivery needs for all your gift requirements.
It is the policy of Williams & Taylor to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 28 days for an exchange or refund, by the original method of payment. In the event that your hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage. We require photographs so that we can better understand the extent of the damage or issues with the product. Once the package is with our couriers, we are unable to cancel the order.
Please note some of our produce is seasonal and can be temporarily out of stock. In such cases, we will substitute for a similar product of equal or greater value.
Yes, of course! Please contact us via phone or email and tell us what you would like to do! We can change wines to your preference, or add in a particular product or products as you require. We've sent a hamper to a client going to Siberia and included woolly gloves, and created a hamper made of up entirely of different types of SA olives for a pregnant lady. You'll do well to surprise us!